📣 Exciting News! DOA Foods is delighted to announce the opening of our NEW Stockport Branch! 🎉 Visit us today for fresh Nigerian & African groceries, premium ingredients, frozen foods, snacks, drinks, and much more. We look forward to welcoming you!

UK-wide shipping available

Shipping Policy

Shipping Policy

Delivery Information

DOA Foods UK aims to deliver your order as quickly and safely as possible. Delivery times shown on our website are estimates and cannot be guaranteed.

We work with trusted delivery partners including DHL, DPD and Parcelforce. Once your order has been dispatched, you will receive a shipping confirmation email or SMS with tracking details (where available).

Delivery Schedule

  • Orders placed Monday to Thursday before 12:00pm will normally be dispatched for next working day delivery.
  • Orders placed before 10:00am on Friday are eligible for Saturday delivery where this service is available.
  • Orders placed after 12:00pm on Thursday will normally be processed and dispatched on the following Monday.
  • Saturday delivery if available, will be at an additional charge and can be selected during checkout.
  • Saturday delivery is currently not available for Belfast and Guernsey.

Delivery times may vary depending on your location and courier availability.

Delivery Areas

We deliver to most UK mainland postcodes.

Some postcode areas may have restricted delivery services or additional charges. We reserve the right to amend or withdraw delivery services to certain locations at any time.

Product Availability

All products are subject to availability.

Where an item is unavailable, we may:

  • contact you before dispatch;
  • offer a suitable substitute; or
  • Issue a refund for the unavailable item.

You are under no obligation to accept substitute products.

Checking Your Order

Please inspect your order as soon as it arrives.

If:

  • items are missing;
  • incorrect products have been supplied; or
  • products arrive damaged,

Please contact us within 24 hours of delivery, providing your order number and photographs where applicable.

We will investigate the issue and arrange an appropriate resolution, which may include a replacement, refund, or store credit.

Our liability is limited to the value of the affected goods and any applicable delivery charge.

Receiving Your Delivery

Someone aged 18 or over should be available to receive your order during the delivery window.

If nobody is available:

  • The courier may attempt re-delivery;
  • The courier may leave the parcel at a collection point where appropriate, or
  • The parcel may be returned to the depot.

Fresh and frozen products cannot always be redelivered safely. We cannot accept responsibility for spoilage resulting from unsuccessful delivery attempts where no recipient was available.

Safe Place Deliveries

If you ask the courier to leave your parcel in a safe place or with a neighbour, you do so at your own risk.

Once the courier has delivered the parcel according to your instructions, responsibility passes to you.

DOA Foods UK accepts no liability for:

  • theft;
  • loss;
  • tampering;
  • damage;
  • contamination; or
  • Temperature changes affecting chilled or frozen products.

Fresh and Frozen Products

Our fresh and frozen products are packed using insulated packaging designed to keep products cool and safe during transit.

Although frozen products may partially thaw during delivery, they should remain safe for consumption if they are still cold on arrival.

If your order arrives warm, spoiled, or unsafe to consume, please contact us within 24 hours at admin@doafoods.co.uk, including photographs of the products.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside our control, including:

  • severe weather;
  • road closures;
  • courier operational issues;
  • industrial action;
  • customs delays; or
  • Other unforeseen events.

Where possible, we will keep you informed and arrange an alternative delivery date.

Our liability for delayed deliveries is limited to the value of any goods not delivered and any delivery charge paid.

Customer Changes to Delivery

If you independently:

  • redirect;
  • rearrange;
  • postpone;
  • reject;
  • refuse; or
  • cancel

Your delivery directly with DHL, DPD or Parcelforce without first obtaining approval from DOA Foods UK, we cannot accept responsibility for any resulting delay, deterioration or spoilage of fresh or frozen products.

Missed Deliveries

Where delivery cannot be completed because no recipient is available, and the products cannot be safely returned or re-delivered, we reserve the right to charge for:

  • all perishable products contained within the order; and
  • The delivery charge.

Customer Service Hours

Our customer support team is available:

Monday to Thursday
9:00 am – 5:00 pm

Friday
9:00 am – 12:00 pm

Emails and telephone enquiries received outside these hours will be responded to on the next working day.

Contact Us

For delivery enquiries, please contact:

Email: admin@doafoods.co.uk

Thank you for choosing DOA Foods UK. We appreciate you and will always do our best to deliver your order safely and on time.

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