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Privacy Policy

Privacy Policy

Last Updated: July 2026

DOA Foods UK (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how DOA Spice and Foods Limited collects, uses, stores and protects your personal information when you visit www.doafoods.co.uk, create an account, place an order or otherwise interact with us.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

DOA Foods UK is the trading name of DOA Spice and Foods Limited, registered in England and Wales.

Company Registration Number: 15179351

Trading Office

3 Limesquare Retail Park

Openshaw M11 1DA

United Kingdom

Email: admin@doafoods.co.uk

2. Information We Collect

Depending on how you use our Website, we may collect the following information:

Personal Information

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Date of birth (where required for age-restricted products)

Account Information

  • Username
  • Encrypted password
  • Order history
  • Wishlist information
  • Saved delivery addresses

Payment Information

Payments are processed securely through our authorised payment providers.

We do not store your debit or credit card details on our systems.

Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Cookies and similar technologies

For more information, please see our Cookie Policy.

3. How We Use Your Information

We use your personal information to:

  • process and fulfil your Orders;
  • arrange deliveries;
  • provide customer support;
  • communicate Order updates;
  • verify your identity where necessary;
  • process refunds;
  • improve our products and services;
  • prevent fraud;
  • comply with legal obligations; and
  • maintain the security of our Website.

Where you have given your consent, we may also send promotional emails about our products and offers.

You may unsubscribe from marketing communications at any time.

4. Telephone Call Recording

For quality assurance, staff training and security purposes, telephone calls made to or from our Customer Support Team may be recorded or monitored.

Recordings are stored securely and accessed only where necessary.

5. Fraud Prevention and Credit Checks

To protect both our customers and our business, we may verify information provided during the ordering process.

This may include:

  • identity verification;
  • fraud prevention checks;
  • security screening; and
  • verification through recognised fraud prevention agencies.

Where necessary, we may make enquiries with credit reference agencies solely for fraud prevention or identity verification purposes.

These checks will not normally affect your credit score.

6. Marketing Communications

If you choose to receive marketing communications, we may contact you regarding:

  • new products;
  • promotions;
  • seasonal offers;
  • competitions; and
  • company news.

You may withdraw your consent at any time by:

  • clicking the unsubscribe link in our emails; or
  • contacting us directly.

We do not sell, rent or share your personal information with third parties for their own marketing purposes.

7. Sharing Your Information

We only share your information where necessary.

This may include:

  • payment providers;
  • delivery partners including DHL, DPD and Parcelforce;
  • website hosting providers;
  • IT support providers;
  • fraud prevention agencies;
  • legal or regulatory authorities where required by law.

All third-party service providers are required to process your information securely and only for authorised purposes.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information.

These include:

  • SSL encryption;
  • secure payment processing;
  • restricted staff access;
  • password protection;
  • firewalls and security monitoring.

Although we use industry-standard security measures, no internet transmission can ever be guaranteed to be completely secure.

9. Password Security

If you create an online account, you are responsible for maintaining the confidentiality of your password.

You should:

  • choose a strong password;
  • never share your login details;
  • log out after using shared devices; and
  • notify us immediately if you believe your account has been compromised.

You remain responsible for activities carried out using your account unless they result from our own negligence or security failure.

10. Cookies

Our Website uses cookies and similar technologies to:

  • remember your preferences;
  • improve Website performance;
  • analyse visitor behaviour;
  • enhance your shopping experience; and
  • support security and fraud prevention.

You can manage cookie preferences through your browser settings.

Further information is available in our Cookie Policy.

11. How Long We Keep Your Information

We only retain personal information for as long as necessary to:

  • fulfil Orders;
  • comply with legal obligations;
  • resolve disputes;
  • maintain accounting records; and
  • protect our legal rights.

Once information is no longer required, it is securely deleted or anonymised.

12. Your Rights

Under UK data protection legislation, you have the right to:

  • access your personal information;
  • request correction of inaccurate information;
  • request deletion of your information where applicable;
  • restrict processing;
  • object to certain processing activities;
  • request data portability;
  • withdraw consent where processing relies on consent.

To exercise any of these rights, please contact us using the details below.

13. External Websites

Our Website may contain links to third-party websites.

Once you leave www.doafoods.co.uk, this Privacy Policy no longer applies.

We are not responsible for the privacy practices, security or content of external websites.

You should review the privacy policies of any third-party websites you visit.

14. Children’s Privacy

Our Website is not intended for children under the age of 16.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on our Website together with the date of the latest revision.

16. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

DOA Foods UK

Trading Name of DOA Spice and Foods Limited

Email: admin@doafoods.co.uk

Website: www.doafoods.co.uk

17. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website: https://www.ico.org.uk

Telephone: 0303 123 1113