FAQ’s
- Home
- FAQ’s
Find quick answers to the most commonly asked questions about our products
How can I place an order online?
Just browse our products, add items to your cart, and follow the checkout process. You’ll receive an order confirmation and follow-up email with payment instructions once your order is reviewed.
When will I be charged for my order?
You will only be charged once we confirm your order is in stock. We’ll send you a secure payment link once everything is ready.
How long does order processing take?
We typically process orders within 2 hours or less. Once confirmed, you’ll receive a link to complete your payment and shipping will begin shortly after.
What are your shipping options?
We have partnered with (TBU O-Deliver/CSF Couriers) for delivery. Shipping times are usually 1-2 business days and rates will be calculated upon checkout
What are my payment options?
You have the option of paying via debit/credit cards or cash on delivery. Bank transfers are also available on request.
Can I return or exchange an item?
Yes! We accept returns or exchanges within 7 days of delivery. Items must be unused, in original packaging with all tags intact, and accompanied by proof of purchase. Please visit our Returns & Exchanges page for full details.
What if I receive a damaged or incorrect item?
Please contact our customer service team within 48 hours of receiving your order, and we’ll make it right as quickly as possible.
Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. They make the perfect gift for housewarmings, holidays, or any occasion.
Do you have a physical store I can visit?
Yes! We have several physical retail locations. You can find our store addressed and hours on our Contact Us page. We’d love to see you in person!